Signing Up

  • How do I sign up for electricity with New Power TX?

    Visit our Enrollment Page to get started.
  • Why is the plan I want not available to me?

    Some plans are only available in certain zip codes or geographic areas. Some plans are only available for a limited time, so we may have retired the plan before you were able to sign up. Some plans are linked to a specific promotion, so make sure to go back to the original source and link off from there.
  • I finished the enrollment process online, but I received a message that says I need to send more information before my service can start. What do I do?

    Several factors can result in the need to send us more information. You will receive a confirmation email, detailing the next steps needed after enrollment. Please follow the steps within the email response to determine the next steps for service with us!
  • How do I compare plans?

    The most effective way to compare plans is by selecting our EFLs to see full descriptions regarding our featured plans in your area. Just enter your zip code HERE.
  • What is renewable energy?

    Energy resources that are naturally replenished are considered renewable. They are virtually inexhaustible in duration but limited in the amount of energy that is available at a time. Renewable energy resources include wind, biomass, hydro, geothermal, solar, ocean thermal, wave action and tidal action.
  • Do you offer a green or renewable energy plan?

    With New Power TX’s renewable products, you’ll enjoy knowing your power is being produced by 100% environmentally friendly sources. You can upgrade to green energy with any of our plans during checkout.
  • Why should I choose New Power TX as my retail electricity provider?

    Each person at New Power TX is committed to our customers and our community. We are passionate about providing electricity, smart energy solutions, great service and support to our customers.
  • How do I sign up for service with New Power TX?

    You can quickly and easily sign up for service online.
  • When will my switch to New Power TX become effective?

    The standard switch takes 1-3 business days. We'll send you an email once your service starts with New Power TX. You may also check your status by calling us at 888-853-5747.

  • Can I change my New Power TX start date?

    Yes. We offer the option to change your desired start date; however, this change is not available online. Please call us at 888-853-5747.

  • When I sign up for service, can I list more than one person on the account?

    The system allows only one name to be used as the account owner; however, you may list an authorized Representative to include a spouse or dedicated person who will have the same access as the account holder. This option will have to be requested by the account holder.
  • Is it easy to switch to New Power TX from another provider?

    Yes. It only takes a few minutes, plus:

    • There's no need to contact your current provider; we’ll take care of the switch for you.
    • Your service will not be interrupted.
    • You'll keep the same meter and same power lines you had before.
  • When I sign up, how long will it take for my New Power TX service to begin?

    If you're switching from another provider, your service with New Power TX will begin within 1-3 business days after you sign up. Please keep in mind that you may need to satisfy certain requirements, such as paying a deposit, providing valid ID, unfreezing your credit at the credit bureau, and delays in satisfying these requirements can delay your start date.
  • What do I need to provide when I sign up with New Power TX?

    You will also need your Social Security Number to perform a credit check. Deposit may be required.
  • Where can I find my ESI ID?

    Your ESI ID (electric service identifier) is a unique 17- or 22-digit number given to an electricity delivery point in the ERCOT market. In other words, it is a long number typically used to identify your electric meter. You may also see it written as ESI ID.

    This number is often visible on your meter, but it also appears on your electric bill and in your online New Power TX account. To find your ESI ID online:

    • Log in to your My Account.
    • Go to your My Account dashboard and see your ESI ID under the Service Information box at the bottom of the page.
    • Your ESI ID is listed under the name of your plan.
  • Will I have to pay a deposit to begin service?

    A deposit may be required depending on your payment history and your credit score. If so, you'll need to satisfy the deposit requirement before your service can begin. Your deposit amount will be calculated at the time of your enrollment request.
  • What methods of payment do you accept for the initial deposit?

    You can pay your deposit using any of these methods:

    • Pay online with a credit card.
    • Calling us at 888-853-5747.
    • Mail your check or money order payment to 10200 Grogans Mill, Suite #150

      The Woodlands, TX 77380.
  • Are there other options to satisfy my deposit requirement?

    Deposits may be waived for:

    • You are over the age of 65 and not delinquent in payment of any electric service account.

    • You have been determined to be a victim of family violence and can submit a certification letter developed by the Texas Council on Family Violence as evidence.

    For more information, please contact a customer service representative at 888-853-5747.

  • When will I get my deposit back? How will I receive it?

    You may request a deposit refund after 12 months of service with no more than 1 late payment on your account. If you terminate the service, the deposit will be applied automatically towards your account balance and any remaining amount will be refunded back to you at the close of the account.
  • How much will my average electric bill be?

    Your bill will vary depending on how much electricity you use, the plan you are on, the weather, the energy efficiency of your home and many other factors.
  • How far in advance can I schedule my transfer or move online?

    • You may schedule a transfer up to 90 days prior to relocation. (No connections on holidays)
    • For new construction, the permit requirements must be met before the utility can process the request.
  • Do I need to sign up my new location for online account management if I already have an online account with New Power TX?

    Yes. The transfer process will create a new service account, resulting in a new account number. Once complete, your new account will require you to register your new address information for your online account.
  • Will I have to re-enroll in my current New Power TX billing and payment plans like paperless billing and AutoPay?

    Paperless billing and AutoPay will not transfer to your new address automatically. You will need to elect these features for your new account upon registering.
  • What happens to my deposit when I transfer service?

    Your deposit will transfer to your new address.
  • What is the cost to transfer my service?

    New Power TX will not charge fees for transferring service, however, your local utility company will charge a move-in fee to establish electric service in your name at the location. This fee, if any, will appear on your first bill.
  • Does my service end date have to be the same as my service start date?

    No, your disconnect and connection dates do not have to be the same. However, if there is a gap between the two, you should ensure the dates of your move in correlate to the date you will need services within your new premise.
  • What if the electricity is already on at my new address?

    You will still need to submit a transfer request so that we can establish service in your name. Otherwise, the electricity can be turned off at any time based on the previous customer's move-out request, and you will be without power.
  • How much will my average electric bill be?

    Your bill will vary depending on how much electricity you use, the plan you are on, the weather, the energy efficiency of your home and many other factors.
  • I'm moving out of Texas. How do I get the electricity disconnected at my current residence?

    Please fill out our Online Cancelation Form to request a move-out.
  • Help! I accidentally transferred service to the wrong address.

    Give us a call right away at 888-853-5747 with the correct service address. Failure to do so could cause a delay in your service start date.

  • Where can I find the rates, length, and other details of the plan I signed up for?

    Check your inbox for the confirmation email you received after the enrollment. It will contain your contract related documentation.
  • What happens when the plan I sign up for ends?

    You will receive numerous notices from New Power TX before your contract expires, alerting you that it’s time to renew your contract.
  • What is energy deregulation and how does it affect me?

    In short, deregulation allows you to choose where you purchase your electricity. That means you can now shop for your energy plan the same way you do for phone and internet service.

    Energy deregulation separates the production of energy from its delivery. Utilities have typically been responsible for both supplying and delivering energy. Deregulation breaks up this monopoly, allowing you to purchase energy from independent suppliers.

  • What is an EFL?

    Electricity Facts Label (‘EFL’) is a standard disclosure required by the Public Utility Commission of Texas (‘PUCT’) for every electricity plan offered by Retail Electric Providers (“REP”) in the state.
  • What types of plans does New Power TX offer?

    Check out our various plans by visiting our Enrollment Page.